program details

Building meaningful client relationships

ENTIRELY TAILORED TO YOU

We understand the critical importance of retaining valued clients, which is the result of delivering on services promises, the client experience and level of trust established.

This carefully structured workshop is tailored to align with your common client personas, that ensures maximum value is provided and learnings instantly applied! With a perfect blend of fun and practical activities, all participants will build awareness of various communication styles, frame considered questions to identify client needs & understand how to maintain a valued client relationship.

As an added benefit, all participants would practise how to tailor their communication style to better engage, connect and ensure all clients feeling heard.

WHAT IS IT

1-day or 2-day workshop
Tailored to deliver to your vision, goals & team focus areas
Interactive session that gets everyone involved
Educational with practical learning activities
Unique methodology for fast adoption
Live coaching & feedback
Safe environment to enable everyone to be heard

WHAT YOU’LL LEARN

Understand various communication styles
Practise the delivery of key messages that tailors to various styles
Framing conversations, demonstrate active listening & building rapport
Preparing considered questions to identify client needs, beliefs & expectations
Releasing nerves & activating positive mindsets
Strengthen vocals & demonstrate positive body language
Thinking on your feet & manage challenging questions
Delivery techniques to cater for various stakeholder audiences

AS YOUR SUPPORTER I…

Understand your team’s needs and desired outcomes
Be conscious of your industry environment & culture
Authentically connect with your team
Create a safe environment
Support your team’s development
Document key outcomes and agreed accountabilities
Advocate for your desired goals

How it works

✔ 1-day or 2-day workshops
✔ Preparation meeting to confirm client personas and identify goals
✔ Customised program creation
✔ Held onsite or offsite
✔ Post-workshop feedback shared
✔ Reference materials provided
✔ Optional ongoing support

What’s the investment?
From $5,750 +GST (for groups of up to 20 people)

GET A CUSTOM PROPOSAL

Ready to take the next step?

ImprovYou creates a safe space that’s filled with energy, creativity and dedication.

Learn More

find your voice

Our goal is to create a safe environment that allows us to build an authentic connection with you and identify your needs

play and practice

Our focus on improvised activities helps you shed your inhibitions, apply the learnings and enjoy the process of self-development.

Embody the transformation

We tailor our learning style to empower your development and provide ongoing support for sustained transformation.

Potential unlocked!

Witnessing the outcomes of your desired goal come to life, thrills us. We love partnering with you to help achieve your potential. Let’s celebrate!

Alexander Sobacic

Customer Development, Zip Water

“Kristian is the type of individual who is extremely easy to work with. He is someone who tailors his approach to each individual and possesses the skill to know exactly what to assist with. I found Kristian’s personality to be very warm, positive and always eager to help. I can say that he has definitely helped me grow both professionally and personally through his approach and expertise.“