program details
Building meaningful client relationships
ENTIRELY TAILORED TO YOU
We understand the critical importance of retaining valued clients, which is the result of delivering on services promises, the client experience and level of trust established.
This carefully structured workshop is tailored to align with your common client personas, that ensures maximum value is provided and learnings instantly applied! With a perfect blend of fun and practical activities, all participants will build awareness of various communication styles, frame considered questions to identify client needs & understand how to maintain a valued client relationship.
As an added benefit, all participants would practise how to tailor their communication style to better engage, connect and ensure all clients feeling heard.
WHAT IS IT
- 1-day or 2-day workshop
- Tailored to deliver to your vision, goals & team focus areas
- Interactive session that gets everyone involved
- Educational with practical learning activities
- Unique methodology for fast adoption
- Live coaching & feedback
- Safe environment to enable everyone to be heard
WHAT YOU’LL LEARN
- Understand various communication styles
- Practise the delivery of key messages that tailors to various styles
- Framing conversations, demonstrate active listening & building rapport
- Preparing considered questions to identify client needs, beliefs & expectations
- Releasing nerves & activating positive mindsets
- Strengthen vocals & demonstrate positive body language
- Thinking on your feet & manage challenging questions
- Delivery techniques to cater for various stakeholder audiences
AS YOUR SUPPORTER I…
- Understand your team’s needs and desired outcomes
- Be conscious of your industry environment & culture
- Authentically connect with your team
- Create a safe environment
- Support your team’s development
- Document key outcomes and agreed accountabilities
- Advocate for your desired goals
How it works
✔ 1-day or 2-day workshops
✔ Preparation meeting to confirm client personas and identify goals
✔ Customised program creation
✔ Held onsite or offsite
✔ Post-workshop feedback shared
✔ Reference materials provided
✔ Optional ongoing support
What’s the investment?
From $5,750 +GST (for groups of up to 20 people)
Ready to take the next step?
ImprovYou creates a safe space that’s filled with energy, creativity and dedication.
find your voice
Our goal is to create a safe environment that allows us to build an authentic connection with you and identify your needs
play and practice
Our focus on improvised activities helps you shed your inhibitions, apply the learnings and enjoy the process of self-development.
Embody the transformation
We tailor our learning style to empower your development and provide ongoing support for sustained transformation.
Potential unlocked!
Witnessing the outcomes of your desired goal come to life, thrills us. We love partnering with you to help achieve your potential. Let’s celebrate!
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Leadership DEVELOPMENT
Become a leader worth following and maximise your career opportunities
READY TO TAKE THE NEXT STEP? Connect with us now.
ImprovYou
0410 918 455
171 Clarence St, Sydney
connect@improvyou.com.au